HURRTRAK Windows Edition Product Life Cycle Support

The Product Life Cycle support policy is designed to communicate to PC Weather Product's users the tech support available during a products life span and to notify users of planned changed to available options.  The following table indicates the level of support you can expect based on the license version you currently operate.

VERSION Release Date General Availability Extended Support Mature Support Retired ** Notes
28.0 (2017) May 2017 X        
27.0 (2016) April 2016   X
June 2017
     
26.0 (2015) June 2015     X
June 2017
   
25.0 (2014) June 2014       X
June 2017
 
24.0 - 5.0 (2013 and earlier)         X  

General Availability:
- Phone Support (Hurrtrak Advanced)
- Email Support (free)
- Patches / Hot Fixes
- New Environment Certification

Extended Support:
- Phone Support (Hurrtrak Advanced)
- Email Support
- Patches / Hot Fixes
- No certification of new environments

Mature Support:
- Phone Support (Hurrtrak Advanced)
- Email Support
- Severity one* patches / fixes only (does not include new environments/operating systems)
- No certification of new environments
* Severity one errors are ones that prevent the system from operating

Retired:
- No fixes
- Limited Email support
- No patches / hot fixes
- No certification of new environments.

**  We will make all reasonable attempts to support customers with Hurrtrak Online subscriptions even though their product may be retired.