HURRTRAK Windows Edition Product Life Cycle Support
The Product Life Cycle support policy is designed to communicate to PC Weather Product's users the tech support available during a products life span and to notify users of planned changed to available options. The following table indicates the level of support you can expect based on the license version you currently operate.
| VERSION | Release Date | General Availability | Extended Support | Mature Support | Retired ** | Notes |
| 35.0 (2024) | May 2024 | X | ||||
| 34.0 (2023) | April 2023 |
X June 2024 |
||||
| 33.0 (2022) | June 2022 |
X June 2024 |
||||
| 32.0 (2021) | June 2021 |
X June 2024 |
||||
| 31.0 - 5.0 (2020 and earlier) | X |
General Availability:
- Phone Support (24X7 Hurrtrak Advanced)
- Email Support (free)
- Patches / Hot Fixes
- New Environment Certification
Extended Support:
- Phone Support (Hurrtrak Advanced)
- Email Support
- Patches / Hot Fixes
- No certification of new environments
Mature Support:
- Phone Support (Hurrtrak Advanced)
- Email Support
- Severity one* patches / fixes only (does not include new
environments/operating systems)
- No certification of new environments
* Severity one errors are ones that prevent the system from operating
Retired:
- No fixes
- Limited Email support
- No patches / hot fixes
- No certification of new environments.
** We will make all reasonable attempts to
support customers with Hurrtrak Online subscriptions even though their product
may be retired.